Challenge

One of Europe’s top banking groups was facing the complex challenge of modernizing its communications infrastructure. With over 60,000 employees spread across three European countries, the need for secure, efficient communication—both between branches and with external customers—was critical. The institution required an integrated solution capable of:

• Supporting core banking services with a secure, flexible, and dynamic voice infrastructure—whether deployed on-premises or in the cloud

• Enhancing interoperability between heterogeneous systems, including internal telephony networks, trading platforms, contact centers, and fax servers

• Standardizing service levels across all locations while integrating with diverse technologies

• Enabling a modern, hybrid workstyle through advanced collaboration tools and mobile voice solutions

Solution

Italtel delivered a dynamic, scalable, and future-proof solution based on its NetMatch-S Session Border Controller (SBC) technology.

This powerful platform allows the banking group to respond quickly to evolving business needs. Its modular design centralizes and streamlines communication management—both internal and external—while integrating existing platforms without compromising service quality.

Designed with hybrid work in mind, the solution also supports the modernization of workspaces by replacing desk phones with virtual softphones, enabling greater flexibility and mobility for employees.

The entire architecture is secure, adaptable, and fully managed via Italtel’s dedicated Network Operation Center (NOC) services.

Benefits

Thanks to Italtel’s solution, the financial institution achieved measurable improvements across several key areas:

• Seamless migration with no service disruptions, retention of existing numbers, and automated transitions

• Integration of legacy systems with centralized, simplified communication management

• Reduced PSTN costs and improved service sharing regardless of PBX technology

• Enhanced service quality, boosting customer satisfaction and loyalty

• Telecom cost optimization through streamlined provider contracts

• Lower energy consumption, achieved through infrastructure optimization and data center consolidation

This project reflects the agility required by today’s banking institutions to stay competitive and aligned with market demands. The client chose Italtel as its technology partner due to our deep expertise in integrating complex, multi-vendor environments, including mission-critical banking applications such as trading platforms.

What stood out most for the client?

• Efficient user migration across technologies

• Rapid project execution

• Simplified configuration management—thanks to Italtel’s fully managed services