Challenge

The client is one of the leading European banking groups, a market leader in Italy, with a strong ESG (Environmental, Social, and Governance) footprint. Operating in over ten countries and with an extensive international network, the bank must ensure secure and continuous connectivity between its locations, with a specific focus on the management and protection of business communications, including the VoIP infrastructure.

In a global environment, the client faces the challenge of maintaining a high-performance, efficient network capable of supporting the evolving needs of the business, from data security to application performance and global connectivity for international branches. With thousands of branches both in Italy and internationally, the need for innovative and scalable solutions is crucial to meet the high demand for secure and accessible banking services. The security of IT infrastructures and service continuity are vital to ensure an uninterrupted customer experience and protect sensitive data.

Solution

Italtel, in partnership with a leading international telecom operator, has been supporting the client for over 10 years. By providing and managing a VoIP solution for both Italian and international branches, we ensure secure and reliable communication using a Unified Communication platform in geo-redundancy across two separate data centers. The network infrastructure, security, and computing systems were specifically designed to meet the client’s needs, including voice applications and communication management between branches, while also aligning with the priorities of accessibility and inclusivity that the bank has long established.

Our intervention includes ongoing infrastructure design and development, incorporating technology refreshes, the migration of the VoIP platform to the cloud with a hybrid approach, and the implementation of customized projects tailored to the specific requirements of the institution. Through continuous monitoring and system maintenance, including the use of Cisco technologies, Italtel ensures the secure management of voice services and operator workstations in the branches.

Additionally, our Cyber Security services guarantee the protection of the company’s platforms by producing regular security bulletins for the proactive identification of emerging vulnerabilities and their timely resolution.

By combining engineering expertise, consulting services, specialized technical support, and cyber security, Italtel provides a comprehensive end-to-end coverage for the client, ensuring advanced and secure VoIP communication services at a global scale.